This page addresses a frequently asked question.
There are several potential reasons for issues with the licensing system:
Network / Security Configuration: Certain network setups or security systems may prevent connection to the licensing system. Ensure that HTTP/HTTPS traffic to and from burpgpt.app and burpgpt.netlify.app is allowed. If necessary, try adjusting your network or security settings to allow this traffic.
Activation limit reached: A single licence can only be activated on the allowed number of devices. The licence dialog shows the current activation count.
Clock Synchronization: Time-related activation issues might be due to system clock discrepancies. Wait a few hours before seeking further support.
Corrupted Download: A corrupted .jar file download can cause licensing errors. Re-download the file to resolve these issues.
Java Version Compatibility: Ensure your system meets the Java requirements listed in the Prerequisites to avoid compatibility issues with the licensing system.
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